Elevo

Product Documentation Specialist

Technology - San Diego, CA - Full Time

Product Documentation Specialist

Job Type: Full-Time, Hybrid
Location: San Diego, CA
Pay: $60,800 - $75,900
Benefits:

  • Health
  • Dental & Vision
  • No Cost, Short-Term Disability & Basic Life Insurance
  • 401k Plan (4% Employer Match)
  • Generous PTO
About Us
Elevo’s mission is to transform the well-being of students so they look forward to coming to school. Our WASC-accredited curriculum engages students and fosters social-emotional learning through fun, physically active games, sports, and enrichment activities focused on arts, humanities, and STEM. The services we provide include the Expanded Learning Opportunities Program, Before & After School Programs, Summer & Intersession Programs, and so much more. Our programs offer opportunities to learn, move, and thrive together beyond classroom walls while developing essential life skills. We continue to build our capacity as we expand our programs to more districts.

Job Summary
The Product Documentation Specialist is someone who is detail-oriented and organized. The ideal candidate will focus on creating, updating, and maintaining clear, comprehensive, and user-friendly documentation to support our product releases. As a Product Documentation Specialist, you will work closely with the Product and Customer Support teams to ensure our product information is accurate, accessible, and useful for internal and external stakeholders.

Responsibilities:
  • Documentation Development: Create and maintain user guides, FAQs, release notes, and other resources to support the product life cycle. 
  • Content Updates: Regularly review and revise documentation to ensure it reflects current features, capabilities, and user feedback. 
  • Cross-functional Collaboration: Collaborate with Product Managers, Engineers, and Customer Support to gather information for accurate documentation. 
  • Customer Feedback Integration: Engage with customer feedback to continuously improve documentation quality and relevance.
  • Release Support: Assist in documenting key changes, new features, and user impact with each product release, working closely with Change Management and Support teams. 
  • Metrics and Reporting: Track and report on documentation usage, readability, and accessibility metrics to assess the effectiveness of the content. 
  • Template and Standards Development: Help establish and maintain documentation templates, style guides, and standards for consistent, professional documentation.
  • Version Control: Manage and maintain documentation files with version control to ensure up-to-date resources are available for team use. 
  • Customer Support Assistance: Collaborate with the Customer Support team to address customer inquiries related to documentation, helping to clarify product information and directing customers to relevant resources. Directly assist customers when needed.
Qualifications: 
  • Experience: 3+ years in a role focused on product documentation, technical writing, or a related field. 
  • Technical Writing Skills: Demonstrated ability to write clear, concise, and well-structured documentation tailored to diverse user needs. 
  • Attention to Detail: Strong focus on detail to ensure accuracy and thoroughness in all documentation efforts. 
  • Basic Project Coordination: Ability to manage multiple documentation projects with minimal supervision, ensuring timely delivery. 
  • Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences. 
  • Software Proficiency: Familiarity with documentation or project management tools, such as Microsoft Office, Confluence, Asana, or similar platforms. 
Preferred:
  • Familiarity with agile methodologies, change management practices, and HR technology systems (e.g., HRIS, ATS)
This position's target annual base pay range is Non-exempt $60,800 - $75,900. Final pay determinations may depend on various factors including, but not limited to, experience level, education, geographical location, knowledge, and skills. Elevo also offers a full range of health insurance benefits, 401(k) company match, and paid time off benefits. Elevo is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. Elevo is an e-verify employer. Read Elevo's Privacy Policy HERE.
Apply: Product Documentation Specialist
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Cover Letter
This position pays $60,800 - $75,900 annually based on experience and skills, does that range meet your needs? Please share any additional information you would like us to know about your compensation requirements.*
This position is primarily remote (90% remote and 10% in-person), occasional travel to San Diego or throughout California may be needed for team meetings, training, or company events. Is this something you are comfortable with?*
How many years of experience do you have in a role focused on product documentation, technical writing, or a related field?*
Briefly explain your experience developing and maintaining user guides, FAQs, or release notes for a product.*
What documentation tools do you have experience with?*
Are you comfortable managing and maintaining version control for documentation to ensure resources are current?*
What is your experience creating documentation templates and adhering to established style guides and standards?*
What is your experience with agile methodologies, change management practices, or HR technology systems (e.g., HRIS, ATS)?*
What is your experience with tracking and reporting documentation usage or other metrics to assess content effectiveness?*
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