Site Success Manager

Riverside County, CA

Full Time

Field Operations

Experienced

Site Success Manager

Job Type: Full-Time, Hybrid (50% remote, 50% on-site)
Location: Riverside County, CA
Pay: $48,000 to $63,000 (plus performance based bonuses)
Benefits:

Health
Dental & Vision
No Cost, Short-Term Disability & Basic Life Insurance
401k Plan (4% Employer Match)
Generous PTO

ABOUT US
Elevo’s mission is to transform the well-being of students so they look forward to coming to school. Our WASC-accredited curriculum engages students and fosters social-emotional learning through fun, physically active games, sports, and enrichment activities focused on arts, humanities, and STEM. The services we provide include the Expanded Learning Opportunities Program, Before & After School Programs, Summer & Intersession Programs, and so much more. Our programs offer opportunities to learn, move, and thrive together beyond classroom walls while developing essential life skills. We continue to build our capacity as we expand our programs to more districts.

THE ROLE
The Site Success Manager will work alongside our Field Operations team to ensure a successful launch and implementation of the Elevo programs and curriculum, acting as a liaison between Field Operations and local Schools. They are key contributors to the growth and success of the company. This role will report directly to the local Operations Manager and will assist with formal meetings and problem-solving to ensure the program is a success. Typical duties include but are not limited to.

Responsibilities:

Be the Main point of contact for principals in managing the customer experience journey from post-implementation meeting to renewal
Formulate improvement plans with the local Operations Manager
Drive Program program expansion and renewals
Build and maintain sound relationships with local K-8 school Principals, Afterschool Facilitators, and staff
Work in tandem with the Field Operations team to efficiently schedule on-site and online school meetings to address school site needs and manage the expectations of individual school sites
Deliver presentations to large groups of children and school faculty
Accurately apply and address customer feedback promptly

POSITION QUALIFICATIONS
Requirements:

Experience in face-to-face customer service and or sales and developing external partnerships
Reliable transportation for traveling from site to site
3+ years experience in Education or afterschool programs
Comfortability with traveling at least 3 times per week
Availability to work for 9 Saturdays

Skills, Knowledge, & Traits:

Must possess strong communication skills
Have a strong presence (likable) and the ability to cross-collaborate among different teams
Ability to prioritize and know when things need to be moved up or down
Experience in relationship building: Demonstrate excellence in managing and building positive results-driven relationships
Visionary Leadership: Displays passion and optimism; inspires respect and trust
Results Oriented and Problem-Solving: Identifies and resolves problems in a timely manner; develops alternative solutions; able to take decisive action to reach a viable solution and goal

This position's target annual base pay range is $48,000 to $63,000. Final pay determinations may depend on various factors including, but not limited to, experience level, education, geographical location, knowledge, and skills. Elevo also offers a full range of health insurance benefits, 401(k) company match, and paid time off benefits. Elevo is committed to creating a diverse work environment and is proud to be an equal-opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. Elevo is an e-verify employer. Read Elevo's Privacy Policy HERE.

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This position pays $48,000-$63,000 annually based on experience and skills, does that range meet your needs? Please share any additional information you would like us to know about your compensation requirements.*

This position is primarily hybrid (50% remote, 50% In-person) and requires occasional travel throughout your region and California for team meetings, training, and company events. Are you comfortable traveling regionally or throughout California if needed?*

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Scenario: You recently had a meeting with a principal. Overall, they are happy with our program; however, they have concerns about a staff member being on their phone during their shift, and another staff member not wearing their uniform. As a Site Success Manager, you will communicate these concerns to your team and send a follow-up email to the principal.

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Site Success Manager

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